Ryan is an incredibly hard worker. He also has the worst luck ever when it comes to the patients that are assigned to him by the dental school.
I know all dental students struggle with patients who miss appointments and cancel with 5 minutes notice...that's just the nature of dental school...but I swear that Ryan has the worst luck of any of them. (I'm sure the other "dental wives" feel the exact same way.)
Every night, several patients call Ryan to cancel. It is ridiculous. So then, he spends hours going through his lists, calling other patients to beg them to come in at the last minute. It breaks my heart to see him so frustrated when he himself is working so hard. He is supposed to see a certain number of people and get a certain number of points and do certain types of procedures--but he can't do that when everyone keeps canceling on him.
They have a policy at the school that if patients "disappoint" twice, they are no longer welcome to be patrons of the dental school. In the last few weeks, Ryan has had to have six people removed from the UB patient pool...that is how often people bail out on poor Ry.
To make matters worse, the school is not at all sympathetic or flexible with these situations. Their attitude is, "Figure it out! You still have to meet all of your requirements by a certain date." Ummm, how can Ryan do that when his patients don't show up?
One small example of the drama that Ryan has had to endure: Ry must do one more root canal by the end of the semester, or he will not pass 3rd year clinic requirements. Well, his first patient got the prep done for a root canal--but then she never bothered coming back for the actual filling. So Ryan is worrying about this woman who is wandering around town with a gaping hole in her tooth, just waiting to get infected. Did she go to someone else to get it filled? Does she still plan on him doing it? He doesn't know because her phone is now disconnected, and she isn't responding to the postcards the dental school has sent.
When it was clear that this woman was not coming back, the dental school assigned Ryan another root canal patient. She was an older lady, and she came in last week to get the prep. Tomorrow, she was supposed to get the filling. Well, this afternoon, Ryan called to remind her about her appointment, and her husband told him that she died today. Can you believe it?!? Isn't that just the saddest and craziest thing?
I am so glad that I am not the one in dental school. I would've dropped out by now.